Manage Reinstatement

The Manage Reinstatement section allows you to review reinstatement applications submitted by candidates and approve or reject their requests.

1. Click Manage Reinstatement from the side menu. 
   
   Note: The Manage Reinstatement section displays all the requested reinstatement applications. 
   
    
2. In the Manage Reinstatement section, the reinstatement applications are displayed in a table format. Applications are categorized into the following tabs. Click any tab to view the corresponding applications.
   1. Pending: Displays applications awaiting review. 
   2. Overdue: Displays applications that have exceeded the expected processing time. 
   3. Approved: Displays approved applications. 
   4. Rejected: Displays rejected applications. 
   5. All: Displays all reinstatement applications. 
      
       
3. The table displays the following application details. 
   
   Note: Refer to the Filter and Search Options section to learn how to customize visible columns. 
   
   
   • Candidate ID: A unique identifier assigned to the candidate. 
   • Candidate Name: Displays the candidate's full name. 
   • State: Indicates the state associated with the reinstatement request. 
   • Registration Name: Displays the registration or certification name. 
   • SSN: Displays the last digits of the candidate's Social Security Number. 
   • Registry Number: Displays the candidate's registry number. 
   • Submission Date: Displays the date and time the reinstatement application was submitted.
   • Expiry Date: Displays the registration expiration date.
   • Working Status: Indicates the internal user currently reviewing or processing the application. 
   • Status: Displays the current application status. 
   • Action: Provides options to view and manage the application. 
     
     

Approve or Reject a Registration Application

1. Click Manage Reinstatement from the side menu.
2. Click the View icon under the Action column for the required application. 
   
    
3. Review the candidate information displayed at the top of the page, including:
   1. Full Name 
   2. Security Number (SSN) 
   3. Candidate ID 
   4. Address 
   5. Email Address 
   6. Contact Number 
4. Review the candidate's current registration details, including: 
   1. Registration Name 
   2. Registry Number 
   3. Issue Date 
   4. Expiry Date 
   5. Current Status
5. You can also preview the candidate's existing registration certificate from the Action column. 
   
    
6. Click the View icon to preview the registration certificate.
   1. A preview of the registration certificate is displayed. You can also download the certificate if required. Click the Download button at the top right side of the page to download the certificate to your local device. 
      
       
7. Review the completed reinstatement application submitted by the candidate.
8. Review the Registration Process panel to verify the application's current processing status. 
   
   Note: The Registration Process section displays the application progress, including submission and review status with corresponding dates. 
   
    
9. Click Add/View Notes to view existing internal notes or add new notes for internal reference.
   1. Click Add New to create a new internal note. 
      
       
   2. Enter the Description.
   3. Click Upload to attach supporting documents, if required.
   4. Click Save. 
      
      Note: Internal notes are visible only to authorized internal users. 
      
       
10. Click Add Change Request to return the application to the candidate if additional information or corrections are required. 
    
    Note: This section displays all candidate-visible change requests, if any.
    
    
    1. Click Add New.
    2. Enter the Description.
    3. Click Save to send the change request to the candidate. 
       
       Note: Once saved, the candidate can view the requested changes and update the application accordingly.
         
11. Click Approve to approve the reinstatement application.
12. Click Reject to reject the reinstatement application.